Privacy Policy
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you and how you can exercise your privacy rights.
This policy applies (unless a different privacy policy notice is displayed or provided to you) to personal information we collect in the standard course of business and is intended to help you to understand:
- Our regulatory and compliance requirements
- Company ownership and data controller
- how to exercise your rights as an individual
This policy is designed to clearly explain your choices about how we use the personal data we collect, it also includes detailed guidance about how you can object to certain uses of personal data and if required how you can access and update your personal information.
We take the responsibility of protecting personal data seriously, whether it’s related to a company or personal information that is shared with us.
This policy applies when you;
- Visit our website internetty.uk (“website”), visit our social media pages, receive communications from us, register your interest with us or engage with our digital platforms.
- When you contact our sales, customer support or technical support teams by any method.
- When you purchase our products and/or services via our website, over the phone or face to face or by separate contract via e-sign or other electronic methods.
- These activities are collectively referred to as "Services" in this Privacy Notice.
Regulation and compliance
We are regulated under the General Data Protection Regulation (GDPR) in the United Kingdom. We are responsible as “controller” and “processor” of the data we collect for the purposes of those laws as described above.
The General Data Protection Regulation (GDPR) requires data controllers to document our lawful basis for processing personal data. It also gives you rights over how your data is processed.
Company information
Where we refer to ‘InternetTY’, ‘we’, ‘us’, ‘our’ this refers to InternetTY Limited incorporated and registered in England and Wales with company number 09157094. Registered Office Address Unit 1E Humber Bridge Industrial Estate, Harrier Road, Barton Upon Humber DN18 5RP.
Our contact telephone number is 0333 102 0000 and we are registered with the Information Commissioners Office under the registration number ZB502869.
You can learn more about our data protection registration and verify the registration number provided on the ICO website (external link).
What information do we collect?
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us, as further described below:
- Content you provide through our products and services
- Information you provide through our support channels
- Device and connection information
- Web browser cookies
- Account and user profile information
|
Personal Data Description |
Source |
|
Identity and Contact Data such as your name, email address and password, telephone number and address (including social media handle if you contact us via social media). |
Directly from you Third parties Automatic collection |
|
Customer Account Data such as your login information (email and password) and profile information (contact details including your name, surname, postcode, phone, your gender (includes 'prefer not to say' option), any accessibility requirements (for example if you need us to provide documents in an accessible format, or as part of our installation/set up) , details of your service subscriptions, and other status relevant to your eligibility for discounts. |
Directly from you Third parties |
|
Transaction Data such as truncated credit or debit card details, payment method, transaction statements, your billing address, payments and orders to and from you and credit checks. We do not collect or store your full credit or debit card details (which are processed by payment service providers who are separate controllers of your data. Please refer to your payment service provider's privacy notice for further details on their data collection practices). |
Directly from you Third parties Automatic collection |
|
Communications Data such as your feedback on our Services or the performance of our Services and other communications with us (including when you interact with our customer service agents offline), any queries you raise, competition and survey entries, chat, email or call history with us or with third party service providers. This will include information as to how you contact customer services and the channel of communication that you use or any information that you send to us (for example, if you complain about the performance of our Services and send us screenshots). |
Directly from you Third parties Automatic collection |
|
Advertising and Marketing Data such as your interests based on your use of our Services, your purchases, survey responses, promotions you enter, preferences in relation to receiving marketing materials from us, communication preferences, your preferences for particular services and your subscription details. |
Directly from you Third parties Automatic collection |
|
Device Data collected using tags and pixels, including your IP address, your ISP, and the browser you use to visit our Website, device type, unique device identification numbers or other identifiers [including advertising identifiers]. |
Automatic collection |
|
Website Usage Data such as activity and Website page interaction, information that we capture using cookies and similar technologies. This will include page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, length of Website use, purchase history and other functional information on Website performance |
Automatic collection |
|
Location Data some customer traffic data is collected about volumes , e.g., technical information that data identifies volumes of use at any time. |
Automatic collection |
|
Vulnerability Data Disabilities, illness, physical capabilities, personal circumstances, financial circumstances |
Directly from you |
How is the information collected used?
How we use the information we collect depends in part on which of our services you use, how you use them, and any preferences you have communicated to us.
The Data concerning users is collected to allow us to provide our services, as well as for the following purposes: Interaction with live chat platforms, Analytics and Displaying content from external platforms.
You can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
We follow best practice security processes and procedures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated.
In addition to ourselves, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by us.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer and sign you up for our Services |
Identity and Contact Data Customer Account Data Transaction Data |
Performance of a contract with you; [Explicit consent in respect of any processing of health data for the purposes of providing additional assistance/protect vital interests of the data subject] |
|
To process and deliver your order including: Delivery of any equipment or other items to you; Arranging installation if required; Managing payments, fees and charges; and Collecting and recovering money owed to us. |
Identity and Contact Data Transactions Data Communications Data |
Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
|
|
To manage our relationship with you which will include: notifying you about changes to our terms or privacy policy; communicating with you about the services including send you service updates, confirmations, invoices, technical notices, updates, security alerts, support and administrator messages, respond to your enquiries, requests or complaints; and asking you to leave a review. |
Identity and Contact Data Customer Account Data Advertising and Marketing Data Communications Data |
Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our Services) |
|
For those completing the postcode availability checker and not submitting any personal details, the search itself is recorded. |
Postcode Data |
Necessary for our legitimate interests (to keep our records updated and to understand customer demand) |
|
To contact individuals who have expressed an interest in our Services. |
Identity and Contact Data |
Necessary for our legitimate interests (to keep our records updated and to study how customers use our Services) |
|
To respond to your communications regarding our Services. |
Identity and Contact Data Customer Account Data Transaction Data Communication Data Device Data Website Usage Data |
Performance of a contract with you. Otherwise, as necessary for our legitimate interests (to operate, provide and improve our business; to communicate with you) – where our communications are not necessary to perform or enter into a contract with you. |
|
To make suggestions and recommendations to you or contact prospective customers about services, sector developments and events we think may be of interest to you |
Identity and Contact Data Account Data Transaction Data Device Data Website Usage Data Communication Data Marketing Data |
Necessary for our legitimate interests (to develop our Services and grow our business) (where consent is not required by marketing laws) If required by law, we seek consent before sending marketing materials to individuals and, in such cases, consent is our lawful basis for sending marketing to you. |
|
Handling contact and support requests including reviewing such communications for quality assurance and training and recordkeeping. |
Identity and Contact Data Customer Account Data Transaction Data Device Data Website Usage Data Communication Data
|
Performance of a contract with you Necessary for our legitimate interests (to keep our records updated and to engage with our customers) |
|
Keep our business, including our Services threats to your safety or the safety of others; to detect and prevent fraud (online and in store). For example, online we use malware and spyware monitoring tools to detect suspicious activity and algorithms to detect unauthorised access. |
Identity and Contact Data Customer Account Data Transaction Data Device Data Website Usage Data Communication Data Location Data |
Necessary for our and our third parties' legitimate interests (to operate and provide our business, including our Website; to detect or prevent illegal activities (e.g. fraud) and/or to manage the security of our IT infrastructure, and the safety and security of our employees, customers, vendors, and visitors). |
|
To manage compliance with our terms of service, Acceptable Use Policy and related internal reporting. |
Identity and Contact Data Customer Account Data Communication Data Transaction Data
|
Performance of a contract with you. Otherwise, as necessary for our legitimate interests (to operate, provide and improve our business, including our Website; to detect or prevent illegal activities (e.g. fraud) and/or to manage the security of our IT infrastructure, and the safety and security of our employees, customers, vendors, and visitors. Legal obligations [refer to specific obligations]. |
|
To use data analytics to improve our Website, Services, marketing, customer relationships and experiences |
Device Data Website Usage Data. |
Necessary for our legitimate interests (to define types of customers for our Services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To administer and protect our Website and our systems (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
Device Data Website Usage Data |
Necessary for our legitimate interests (for security and running of our Website) |
|
To manage our use of tracking technologies such as cookies (including enabling you to manage your cookie preferences) and analyse collected data to learn about our Website, to improve our Website, and to develop new Services. This includes website analytics, identifying browsing / purchasing trends and patterns and evaluating this information on an aggregated, group(s) basis (Social media, Marketing Data) and individual basis (Account Data, Device Data, Location Data and Website Usage Data). |
Customer Account Data Device Data Website Usage Data Location Data Advertising and Marketing Data Communications Data |
Consent (where required under applicable law – see cookie consent tool on our website). Otherwise (for strictly necessary cookies) our legitimate interests to operate, provide and improve our business, including our Website, to improve our Website or use the insights to improve or develop marketing activities and promote our Services. |
|
To analyse data including metrics related to consumer transactions and behaviour (online and offline), to assess trends and the effectiveness of our advertising and marketing campaigns, to help us understand your needs and provide you with better service and offers, to drive customer engagement, promote our brand, and inform other business decisions by understanding consumer behaviour. |
Customer Account Data Transaction Data Device Data Website Usage Data Communication Data Marketing Data |
Consent (where required under applicable law). Otherwise, our legitimate interests (to operate, provide and improve our business, including our Website, to improve our Website or use the insights to improve or develop marketing activities and promote our Services). |
|
To personalise and customise your experience, including to provide local or otherwise targeted content and information for customers, and to tailor the content and advertising served on our Website. |
Customer Account Data Marketing Data Website Usage Data Device Data
|
Consent (where required under applicable law). Otherwise, our legitimate interests (to operate, provide and improve our business, including our Website, to use the insights to improve or develop marketing activities and promote our Services). |
|
To analyse social media performance metrics to evaluate and execute social media campaigns, including to interact with our current and prospective customers on various social media channels to promote our Services, run contests and promotions, answer questions and otherwise drive and monitor customer engagement and satisfaction. |
Customer Contact Data Account Data Marketing Data Communication Data Website Usage Data Device Data |
Consent (where required under applicable law). Otherwise, our legitimate interests (to improve our business, to promote our Services and to use the insights to improve or develop marketing activities). |
|
To administer sweepstakes, Competitions or surveys. |
Identity and Contact Data Customer Account Data Communication Data Uploaded Content Data Social media |
Our legitimate interests (to drive customer engagement and to collect user perceptions and measure satisfaction). |
|
To comply with legal and regulatory obligations to which we are subject, including our obligations to respond to your requests under data protection law. |
Identity and Contact Data Customer Account Data Transaction Data Website Usage Data Location Data Communication Data |
Legal obligation. |
|
To protect our legal rights (including where necessary, to share information with law enforcement and others), for example to defend claims against us and to conduct litigation to defend our interests. |
Identity and Contact Data Customer Account Data Transaction Data Location Data Website Usage Data Communication Data |
Our legitimate interests to protect our business interests. |
|
To support our vulnerable customers. |
Health Data Financial Data Sensitive Personal Circumstances |
Consent. Our legitimate interests to support our customers. Legal obligation to comply with the regulators' requirements. |
Legal basis of processing
The controller may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. We have provided a summary table for ease of reference.
Physical Location of Data Processing:
The Data is processed at our operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Data retention period
We retain the personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need or legal reason to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your rights explained
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing:
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Further Guidance
If you have any questions or feedback about the information provided in our privacy policy please do not hesitate to contact us. Please see the contact information at the beginning of this document.
Additional Guidance for End Users:
Where our services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the services and is responsible for the accounts and/or service sites over which it has control.
We are not responsible for the privacy or security practices of an administrator’s organisation, which may be different than those described in this policy.
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the controller at any time. Please see the contact information at the beginning of this document.
Privacy Policy Updates
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if, and where, required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” data displayed at the top of this Privacy Notice.
It is strongly recommended to check this document often, referring to the date of the last modification detailed.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
