Fibre to your apartment

We cover many apartment buildings nationwide.
Check to see if yours is one of them.

1. Get Started

First of all, check to see if we’re available in your building. If not, you’ll find some information below on how the process will work.

If we're not already available, we urge you to fill in the interest registration form. Once we have enough interest we can start to get your building on board for fibre. If you can get your friends to register too, you’ll be surprised at how quickly your building will be connected.

Check Availability
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2. On-Boarding

Once we have enough interest, our on-boarding team will reach out to the freeholder or landlord of your building to get the ball rolling.

This process normally takes between two and four weeks to approve the relevant agreements and complete a survey.

Once confirmed our team will aim to get the building connected to our hyper-fast network within forty five working days.

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3. Your Installation

Once your building is fibre-ready we’ll want to get everyone connected as soon as possible to the hyper-fast revolution.

You will need to register for an appointment (if required) for our team to carry out the installation. Within a couple of hours on the day you’ll have cable into your apartment.

The InternetTY connection point will be within ten meters of your front door next to the power outlet.

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4. Your Free Router

Your router will be free of charge as part of your installation. This will be installed in next to the InternetTY connection point.

If you have moved into an apartment where there is already one of our routers the activation process is simple

Register on our registration page and we’ll send you an SMS (text message) with your personal wifi code within a few minutes of placing the order. In rare circumstances this can take up to 24hours.

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FAQ

Here are some of the common questions our customers ask us.
You can upgrade or downgrade your service anytime. You can do this by accessing your personal online account area.
Upgrades are limited once per 24hour period and you cannot downgrade below your initail starting package for your contractual period.
InternetTY offers a 30 day minimum speed guarantee of 80perc; of the advertised speed of the package intially ordered.

This is tested from the router via Ethernet cable.
By default InternetTY doesn't provide you with a phone service. However if you opt for voice you should be able to bring your all-important number to us without a problem.
InternetTY offers an inclusive calls package detailed on each of our products. The call package includes unlimited anytime calls to UK Major Mobile (07) and UK Landline (01/02/03) Numbers.
Connection points are usually installed within ten meters of the cable entry point (commonly near your front door).

If you want your connection point placing in a specific place you will need to speak to our team who will test the suitability. Please note that there could be a small fee involved to do this.
Average speeds are achieved by 50% of users on InternetTY packages.
900Mb speed is not achievable by a single device over wifi. For this speed a wired connection is required.
InternetTY is a registered supplier of the Gigabit Broadband Voucher Scheme (GBVS) and the Rural Gigabit Connectivity (RGC). Qualifying rural business can get up to £3,500 and Qualifying rural home users can get up to £1,500.

Speak to one of our team to see if the cost of your installation can be covered.
Still have unanswered questions? Get in touch
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